Home/FAQ

Questions, answered

Everything you're probably wondering, in one place.

Delivery, printing, licensing, gifting, and the difference between our digital downloads and the physical Davincified kits — the real answers, all on one page.

Getting your files · Physical kits vs. digital downloads · Printing & file formats · Licensing & usage rights · Choosing the right product · Gifting

Getting your files

How do I get my files after I buy?

Everything is an instant digital download through Etsy. Once payment clears, Etsy emails a download link and the files also sit under “Purchases and reviews” in your Etsy account — nothing physical ships for these products.

How long does delivery take?

Instantly. Digital PDFs are attached to the order the moment it's placed, so there's no shipping wait — just an Etsy confirmation email with the file link.

What if I don't receive my files or the link stops working?

Message the shop on Etsy directly. Etsy keeps a copy of every digital order under your account, so a lost download link or an old confirmation email is always recoverable from your purchase history.

Physical kits vs. digital downloads

Does Journey Engine ship anything physical?

Yes, through a separate partner called Davincified. Those are printed canvases with matched acrylic paints and brushes, and Davincified prints, packs, ships, and handles all support and returns for that collection. Everything else on the Etsy shop is a digital PDF download with no shipping involved.

Where does Davincified ship, and is it free?

Internationally — delivery dates are estimated at checkout by country, and free shipping kicks in above a threshold shown on the product page. Both details live on the Davincified site rather than here, because they change.

Is the physical Davincified art the same as the digital kits?

Same hand, same style, not the same files. Davincified paintings are licensed separately for physical production and printed on canvas; the digital paint-by-numbers kits on Etsy stay digital-only. If you want a specific painting in both formats, message either shop and ask.

Printing & file formats

What file format do I get, and will it print properly?

High-resolution PDFs (and sometimes images) sized for both A4 and US Letter, so pages print full-size without cropping no matter which paper standard your printer uses.

Do I need special software or a tablet to use the files?

No — everything is designed to print at home from any printer, on regular paper, with no subscription or app required. Paint-by-numbers kits can optionally be filled in digitally on a tablet (Procreate, Adobe Fresco, Infinite Painter, and Sketchbook all work), but that's an option, not a requirement.

Can I print a page more than once?

Yes, as many times as you like for your own or your household's use.

Licensing & usage rights

Can I use these in a classroom, care home, or with a group?

Yes — printing copies for your own classroom, ward, care home, or group is covered under normal personal use. Print as many as that group needs.

Can I sell printed copies, redistribute the files, or use them commercially?

Not under the standard purchase license. Reselling, redistributing the files themselves, or using them in something you sell (including print-on-demand) needs a separate commercial licence — message the shop on Etsy and it can be arranged.

Do the free pages from the email opt-in have the same rules?

Personal, classroom, and care-home printing is fine, at home as often as you like. Selling them, bundling them into a paid product, re-uploading the files, or using them in anything commercial isn't allowed.

Choosing the right product

What's the difference between seek-and-find and hidden object puzzle books?

In practice they overlap. Seek-and-find usually means a busy illustrated scene with a list of items drawn into it; hidden object often means the items are disguised inside the artwork rather than simply small. Each book states which type it is and how many finds are on each scene.

How do I pick a paint-by-numbers colour count?

Sixteen colours is the beginner option and usually finishes in an evening or two. Thirty-six adds real tonal depth, and the higher tiers hold fine detail in the darkest paintings. If it's your first kit, go lower than instinct tells you — you can always move up.

Are the puzzle and coloring books hard enough for adults, or are they for kids?

Titles marked for adults are genuinely difficult — some pages pack two dozen finds into a densely drawn scene. Separate kids' editions use fewer, larger objects, so check the listing title and description for which one a specific book is.

Gifting

Can I buy one of these as a gift for someone else?

Yes. Since it's a digital download, the simplest way is to check out normally and forward the confirmation email and download link to the recipient yourself — that works whether they have an Etsy account or not, and there's nothing physical to lose in the mail.

Do gift purchases work with the discount codes?

Yes — the current codes (see the Cheat Codes page) apply at checkout the same way no matter who the files are ultimately for.

Is there a gift receipt or a way to hide the price from the recipient?

That's controlled by Etsy's own checkout rather than by Journey Engine directly. If you're forwarding the files yourself, you control exactly what the recipient sees.