WE’RE HERE TO HELP
A little help.
Back to creating.
Missing a download, having trouble with a project, or need help with your purchase? Tell us what happened.
Downloads & purchases
Your files are in My library. Sign in with the email used for your purchase. If something is missing, open a ticket and select the order.
Open My library →Studio projects
Tell us which project needs attention and what you were trying to do. We can check its payment and access status.
Open My projects →Can’t sign in?
Email journeyengine6@gmail.com. Include your purchase email and order number if you have one. Never send passwords or card details.
Support requests are private. You can follow replies in your account and receive email updates. If you need to share a screenshot, email it with your ticket number.